Monday, May 14, 2007

UAE Manners, Ethics, Etiquette and Customer Service

Yes, they all suck. Most of the time.

When I was new here, I actually think that it was polite when people say "Sorry?" when they want you to repeat what you are saying because either
a.) they didn't hear it
b.) they didn't understand it
c.) they are dumb enough not to know what you are talking about and they want to pretend they are actually smarter than you.

But the longer you stay here, people do not actually say "sorry?" when they want you to repeat what you just said, it is just a colloquial term that people have gotten used to. It is still best to hear "I am sorry" or "I beg your pardon" or "Please say that again". And it really sucks when people do not say "sorry" but they say "suri??" instead. Who??? The daughter of Tom Cruise???

Customer service. What customer service?? It doesn't exist in the UAE. With a bunch of insipids and clueless people being put in major establishments as front row service staff, the UAE probably ranks probably as the topnotcher for worst customer service in the world. Most of the staff, when you walk in the shop looks at you as if you cannot afford anything and they are better than you. Yet, here they are "supposedly" serving you. If you eat at a restaurant and you don't like your food, they will just nonchalantly tell you that it is the only one they have in stock or that they werent the one who made the food.

Yes, we are often lucky as ladies, there are always special queues for us but come to think of it, does anyone ever open the door for you? Or would men even let you in first? No, they will probably fight with you to go in first or get the cab first or get out of the lift first. And eeh that stench! They stink most of the time. You have got to stop breathing or else you will die anyhow.

And the worse is not yet said. You know, it is so common greeting.. Hello, How are you? But no one really listens how you are. Why bother asking in the first place?

Yeah its that time of the month. Happy birthday to Sarah, to me, to my Dad and to all those celebrating their birthday this month!!

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